Claims Coordinator (f/m/d) - Maternity Cover @MYTHERESA

Responsibilities

Correspondence with international suppliers regarding the processing of complaints, including the evaluation of the goods; Close cooperation with the Incoming Goods and Buying Team as well as with Customer Care and Personal Shopper Team; Coordination of the exchanges of goods and returns of goods on commission; Creating shipment and customs documents, packing the returns as well as controlling the reviewed returns; Processing of credit notes and replacement deliveries

Requirements

Completed relevant commercial education; Very good knowledge in English and German, both written and spoken; Good communication skills with external partners, negotiating skills, discretion and diligence; Ability to concentrate, focus and work passionately, as well as loyalty