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Claims Executive

The Emerald Group Ltd, Search and Selection Birmingham, United Kingdom
On-site work

Publication date: 31/07/2026

You’ll be responsible for delivering a high level of service while managing claims processes, maintaining strong relationships with stakeholders, and supporting the wider team with technical and administrative tasks. Key Duties: Liaising with clients, insurers, and third parties to manage and resolve claims efficiently; Preparing and presenting claims documentation to underwriters and responding to queries; Maintaining accurate and up-to-date records on internal systems; Supporting the negotiation of claims settlements to achieve the best outcomes for clients.

Responsibilities

Delivering a high level of service while managing claims processes, maintaining strong relationships with stakeholders, and supporting the wider team with technical and administrative tasks; Liaising with clients, insurers, and third parties to manage and resolve claims efficiently; Preparing and presenting claims documentation to underwriters and responding to queries; Maintaining accurate and up-to-date records on internal systems; Supporting the negotiation of claims settlements to achieve the best outcomes for clients

Requirements

Educated to A-Level standard (grades A–C or equivalent); Understands the general principles of insurance and the claims-handling process; Familiar with London market operations (Lloyd’s and company markets)

Nice to have

Progression toward professional qualifications is desirable but not essential; Ideally has some experience in a claims role, particularly within an international broker (though not essential)
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