Client Account Manager, OmniChannel and Direct Mail Accounts

Amsive is hiring an Account Manager, Customer Experience, with prior experience in omnichannel marketing with a focus on Direct Mail campaigns. We are seeking a client-facing professional who combines operational discipline with strategic thinking and thrives in a fast-paced setting. This is a REMOTE position, as such you must be located in the United States and will be required to work Eastern or Central time zones.

Responsibilities

Serve as the primary, day-to-day client partner, owning overall satisfaction, momentum, and delivery; Build trusted, empathetic relationships with clients, deeply understand their business, and translate objectives into clear, actionable plans; Support Account Director in driving retention and identifying organic growth opportunities; Own program clarity and momentum across complex, cross-channel initiatives; Develop and manage internal timelines and workflows, ensuring work is on time, on scope, and on strategy; Lead status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next steps; Oversee implementation and delivery of program commitments; manage scope changes by clearly communicating timing and budget implications; Support development of QBR and annual business review materials; Collaborate with marketing teams to refine optimization recommendations; Partner with team members to ideate audience, creative, and channel testing strategies; Maintain curiosity around data-driven marketing trends and emerging best practices; Become proficient in Amsive’s tools and systems to ensure operational excellence

Requirements

2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and paid media channels such as CTV and Linear TV; 2+ years of experience in an agency environment with proven success managing client relationships; Experience serving as the primary client point of contact for omnichannel campaigns; Skilled at compiling, documenting, and communicating client requirements across internal teams including creative, data, technology, media, and production; Strong written and verbal communicator brings clarity and confidence to every interaction; Highly organized, able to manage multiple projects while maintaining trust and momentum; Strong grasp of marketing and communication principles; Proficient in Microsoft Office, especially PowerPoint and Excel; Comfortable working in regulated environments and compliance-driven workflows; Able to interpret data and translate it into business insight; Demonstrated ability to build and maintain profitable client relationships; Future-minded, with a strong desire to grow into senior client leadership within an omni-channel agency environment; Must be located in the United States; Will be required to work Eastern or Central time zones

Benefits

Unlimited Vacation Time; Annual Sick Days; Mental Health Days; Holidays; Dental Insurance; Vision Insurance; Health Insurance; 401(k) with a company match program; Paid Parental Leave