Client Delivery Manager

We are seeking a Client Delivery Manager (CDM) to join our dynamic team at Abacus Insights. In this role, you will act as the primary delivery owner for 1 to 2 assigned clients, guiding them through the full lifecycle of solution delivery and ensuring measurable business impact. You will have the opportunity to shape how Abacus creates value for clients, modernize delivery practices with automation and GenAI tools, and build trusted relationships across client and internal teams. As part of a rapidly growing company at the intersection of healthcare and technology, you will influence process improvements, champion transparency, and drive operational excellence. You will lead client conversations, clarify business priorities, understand use cases, and coordinate with Implementation PMs, Client Success Directors (CSDs), Solutions, Product, and Engineering to align scope, timelines, and capacity.

Responsibilities

Act as the primary delivery owner for assigned clients, managing end-to-end delivery outcomes; Proactively identify opportunities to create value beyond the contract; Align scope, timelines, risks, and capacity across Implementation PMs, CSDs, Solutions, Product, and Engineering; Own forecasting, capacity asks, and resource planning for the account, partnering with offshore teams; Ensure compliance with delivery stage gates, SOWs, change requests, and governance; Leverage automation and GenAI tools to streamline reporting and improve transparency; Drive delivery execution, unblock teams, escalate proactively, and ensure commitments are met; Govern account-level delivery artifacts (Schedules, RAID Logs, Delivery Management Plan, etc.); Lead regular client governance, risk/issue reviews, and status meetings; Manage delivery-related escalations and represent Abacus in all delivery forums; Lead client conversations, clarify business priorities, understand use cases, and translate them into delivery expectations; Champion client feedback loops to enhance satisfaction and retention; Coordinate with offshore Implementation PMs on project management execution while retaining ownership of client relationships and strategic decisions; Align internal teams (Product, Solutions, Engineering, Delivery) with client objectives and value metrics; Partner with CSDs on commercial strategy and client engagement monitoring; High-quality delivery of all products and services; On-time delivery of committed milestones; Zero-surprise escalations

Requirements

10+ years of progressive experience in program, project, or delivery management within enterprise software, SaaS, or healthcare technology environments; Ownership mentality; Hardwired curiosity; Deep client empathy; High emotional intelligence; Strong critical thinking and problem-solving skills; Strong negotiation, conflict resolution, and escalation management skills; Comfortable working in a fast-paced, growth-stage environment with evolving priorities; Exceptional verbal, written, and presentation skills; Strong technical aptitude; Advanced proficiency with Smartsheet and project management using Waterfall methodology; Experience coordinating onshore/offshore delivery models; Bachelor's degree or higher in a relevant field (Business, Technology, Healthcare, or related discipline); 2+ years of healthcare industry experience; Candidates must be able to work flexible US hours, as required

Nice to have

Healthcare payer industry experience; Experience with advanced Smartsheet capabilities; Experience managing cloud-based technology projects; PMP, PgMP, PfMP, or PMI-RMP certification(s); MBA or an advanced degree in Business/Technology

Benefits

Unlimited paid time off; Work from anywhere; Comprehensive health coverage with multiple plan options; Equity for every employee; Growth-focused environment; Home office setup allowance (one-time); Monthly cell phone allowance; Base salary plus eligibility for performance bonuses and equity grants