Client Operations Associate

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they're in. We are looking for a proactive and customer-focused Client Operations Associate to support our operations in France. You will be responsible for ensuring a seamless customer experience, from onboarding to offboarding, while managing operational escalations, building strong relationships with licensees, and driving continuous improvement. This role is based in our Paris office location. All of our office-based teams work onsite, five days a week.

Responsibilities

Coordinate customer onboarding, ensure smooth kitchen launches, and manage offboarding processes; Handle Tier 2 requests and operational escalations, ensuring timely resolution and clear communication; Build strong relationships with licensees, proactively address concerns, and mitigate churn risks; Work closely with Sales, Facility Operations, and Maintenance to resolve issues and improve service delivery; Identify opportunities to streamline processes, improve onboarding timelines, and enhance the customer experience; Track customer satisfaction, SLA adherence, and operational KPIs to drive improvements; Identify opportunities to deliver additional value through services, partnerships, and upselling

Requirements

Experience in Customer Success, Account Management, Operations, or a similar customer-facing role; Strong communication, organizational, and problem-solving skills; Proactive mindset with a strong sense of ownership; Ability to manage multiple priorities and collaborate across teams; Comfortable working with data and customer support tools; Fluent French and professional English

Nice to have

Experience in hospitality, food service, or multi-site operations

Benefits

Collaborative environment with support and guidance from experienced colleagues and managers; Opportunity to learn, grow, and achieve goals; Work in a team that helps restaurants succeed in online food delivery