Client Program Manager, Product Development

Osmo is the Olfactory Intelligence company. This role owns the handoff from a customer's creative work to real manufacturing, where the customer's project moves from onboarding into production, fulfillment, and deployment. The role is the primary operational point of contact for customers after launch and keeps manufacturing, procurement, product development, quality, and delivery teams aligned.

Responsibilities

Own the customer relationship post-launch as the primary operational contact, building trust through proactive updates; Coordinate manufacturing readiness by tracking material availability, fragrance readiness, packaging readiness, and production milestones; Align production to customer commitments and deployment schedules; Manage orders end to end from operational handoff through fulfillment, including schedule changes, order modifications, and status reporting; Drive cross-functional execution across Manufacturing, Procurement, Product Development, Quality, and Oil Delivery; Lead escalations by running execution reviews when milestones or customer expectations are at risk; Catch operational risks early and build and coordinate mitigation plans; Support oil shipment planning as part of the manufacturing handoff; Improve systems, tools, reporting, and workflows that increase visibility and scalability as customer volume grows

Requirements

8+ years across customer success, operations, manufacturing coordination, supply chain, or project management, ideally in the fragrance and flavor industry; Experience supporting customer-facing programs in manufacturing, consumer products, fragrance, or industrial environments; Tenacious about tracking every open thread across procurement, production, and customer communication until resolved; Strong cross-functional communicator with excellent stakeholder management skills and judgment on when to escalate; Genuinely curious about how the product gets made, with understanding of fragrance readiness and production sequencing; Strong organizational and project management skills, with the ability to manage multiple customer programs simultaneously

Nice to have

Contract manufacturing experience; Production planning fluency, including production planning, order fulfillment, or S&OP processes; Systems experience with ERP, CRM, and project management systems; Launch experience supporting product launches or customer deployment programs; Experience in the fragrance and flavor industry

Benefits

Competitive salary and meaningful equity in a high-growth company; Comprehensive medical coverage, including a $0 employee premium plan option; 100% employer paid dental and vision coverage for employees and their families; 401(k) retirement plan with employer matching contributions; Flexible PTO including a paid winter closure; 12 weeks of fully paid parental leave, plus mental health and wellness support; Catered lunch Mon/Wed/Fri; Employee shuttles from Newark, NJ and Brooklyn, NY and commuter benefits; Healthcare FSA; Company holidays