Client Relation Specialist

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

THE POSITION: ▪ Responsible for the execution of key business functions within the Order Management department including order processing, call center support and returns processing focused on customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are best achieved by:

▪ Ability to and willingness to work 24/5 EDUCATION

▪ Any Graduate (Finance background preferred

Responsibilities

Investigation of Overages, Shortages, and Damages into the applicable system; 222 and RGA requests to be handled within given timelines; Handling the client shared mailboxes as assigned; E-mail monitoring and support (responding to Client and Customer inquiries); Order entry and maintenance; Resolve return credits that require further review before credit can be issued.; Work with other departments on client resolutions/special projects as required.; Maintain applicable client work instructions; All other duties as assigned.; Ability to work as a team and individually.; Collaborative work style; Excellent verbal and written communication skills; Customer service orientation; Reliability; Ability to multitask; Continuous Process Improvement - The incumbent is expected to work with the Manager and Call Center Support in continually evaluating the efficiency, productivity and accuracy levels of the department and making process improvements to attain high levels of achievement in each business function performed by Order Management. ▪ Operational Tasks - The incumbent provides key support services for the Order Management department including entry of orders, responding to inquiries and problem resolution. The position will have direct contact with Eversana clients and clients’ customers because of the Order Management business function, therefore effective communications skills, written and oral, are critical. The incumbent is also a key resource for the entire department as workload demands allocation of resources to various business functions.

Requirements

Experience and/or Training (3-4) years of Customer Service experience); Excellent organizational skills ▪ Ability to work as a team and individually.; Excellent communication skills (written and verbal); Collaborative work style; Willingness to work from the office (Pune – Koregaon Park)