Client Services Specialist, Prime

The Prime Client Services Specialist will be responsible for supporting business operations for BitGo Prime's digital asset trading and financing services. BitGo is the digital asset infrastructure company delivering custody, wallets, staking, trading, financing, stablecoins, and settlement services from regulated cold storage.

Responsibilities

Manage BitGo Prime's trade and settlement workflows including trade entry, asset transfers, reporting and reconciliation; Collaborate with Prime's business team to maintain optimal funding across various trading venues; First line of support for trading or financing operations related enquiries; Lead process improvements, identify gaps, recommend improvements and automation; Support testing efforts for all enhancements of proprietary systems; Produce daily, weekly and monthly reporting for internal and external stakeholders; Assist the Sales and Client Services team with on-boarding new counterparties; Identify operational risks, introduce operational controls and document policies & procedures; Collaborate closely with the product/engineering team to improve products and services; Develop and maintain relationships with clients, exchanges, liquidity providers and third party providers; Stay up to date about market trends, opportunities, risks and new projects

Requirements

Incredible attention to detail and organizational skills; Able to effectively interact with others in a pleasant, professional manner; Strong analytical skills and ability to understand assets flows and procedures; Previous middle or back-office experience in a financial services environment; Comfortably manage competing priorities in a fast-moving, dynamic start-up environment; Hands-on Excel or Google Sheets experience; Genuine interest in financial services and cryptocurrency; Bachelor's degree from an accredited university, or equivalent experience

Nice to have

Trading, stock loan or FX experience; Experience managing and interacting with clients; Macro programming exposure; Crypto experience professionally or personally

Benefits

Equity; Annual performance bonus