Client Success Manager (m/f/d)

We are hiring a Client Success Manager to join our Sales team in Munich! At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription.

Responsibilities

Responsible for continuation and renegotiation of existing contracts (renewals) for B2B clients with a strong focus on larger corporate accounts; Analyze the existing portfolio, identify data-driven needs for action based on opportunities and risks (up and cross-sells), and initiate measures independently; Responsible for contract negotiations with (key) corporate accounts optimizing revenue and margins in close coordination with colleagues from Sales, Customer Success, Legal, and Controlling; Actively work on continuous improvement of processes and methods in Client Success; Understand the wishes and needs of corporate clients and derive strategies & tactics for specific contract negotiations and conclusions as well as for future product improvements

Requirements

Minimum of 3 years experience in contract management & negotiation, sales, or key account management; Results-oriented with a focus on revenue growth and able to independently assess implications of contract design; High numerical affinity & analytical mindset to identify risks and opportunities in existing clients; Excellent communication skills in German and English; persuasive negotiator and genuine sales talent; Confident and credible in discussions with executives up to senior management level; Resilient and persistent, able to withstand pressure, manage confrontation in challenging negotiations, and maintain composure under stress; Strong product affinity and ability to represent and promote our solution externally; Excellent Google Sheets skills and high proficiency in data-driven analysis

Nice to have

Experience in pricing processes; Ideally in a B2B environment

Benefits

Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources; add up to three family members; Flexible work with hybrid and remote options, one-time reimbursement for home office equipment, and monthly work allowance; Flexible schedule aligned with time zones, team needs, and personal routines; 30 days paid holiday per year plus annual holidays including an extra holiday on your birthday; 100% paid parental leave to all new parents, extended leave and ramp-back period for parents giving birth; Career growth through world-class platforms, interactive sessions, personalized development roadmap, and internal opportunities; Culture of passionate people, open communication, and every perspective matters