Client Success Specialist (Korean)

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting, with offices in six regions. Axi's Korean-speaking client base is growing, and this role is responsible for owning the full client journey for Korean-speaking traders, from first inquiry through to resolution. Candidates must have the appropriate rights and documentation for employment in Malaysia. Axi's designated Employer of Record in Malaysia is TDCX, and all Axi Malaysia employees will be officially working under TDCX Malaysia.

Responsibilities

Own end-to-end resolution of inquiries from Korean-speaking clients across live chat, email, and outbound calls, meeting agreed service levels and quality benchmarks; Manage account-related and trading-related requests from intake to close, keeping clients informed at every stage; Build lasting client relationships by diagnosing needs, delivering precise guidance, and proactively following up on open matters; Investigate client concerns in depth, including layer-1 trade validations, and coordinate with internal teams to drive issues to clean resolution; Identify recurring patterns in client inquiries and surface structured observations to relevant internal teams; Handle escalations with full documentation, clear client communication, and resolution within agreed timeframes; Apply the CX Charter, internal policies, and regulatory requirements consistently across every client interaction and case record; Undertake additional responsibilities as assigned

Requirements

1-3 years of experience in customer service, client success, or support operations; Native Korean, written and spoken; Strong English communication skills across written and verbal channels; Hands-on experience handling live chat, email, and phone support as primary client-facing channels; Experience with a CRM platform to track and manage cases; Proven ability to manage multiple open cases simultaneously without losing accuracy or letting follow-ups slip; Detail-oriented and solution-driven, looking for root causes; Proactive and composed under pressure, with the ability to own a problem end-to-end; Available to work rotating and weekend shifts as required by the role

Nice to have

Familiarity with MT4/MT5 trading platforms; Working understanding of forex or CFD products; Experience in retail or fintech environments outside of formal financial services

Benefits

Competitive and attractive compensation; Extensive learning opportunities, such as professional training and certifications and soft skills development; 21 annual leave days per year; Health insurance; Quarterly allowance benefit for health and lifestyle