Clinic Manager

As a Clinic Manager at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination. The Clinic Manager is a mid-tier administrative role responsible for supporting the Clinic Director in the oversight of performance and operations of the clinic. This position supports the Clinic Director and clinic staff; assist with staffing needs; provide resource support and administrative oversight, while maintaining an active case load of clients.

Responsibilities

Lead at team of licensed and license eligible clinicians in providing quality, accessible therapy that pays therapists well; Triage clinic staff’s administrative questions and concerns by connecting them to appropriate tools and resources; Troubleshoot issues within Valant, ADP, Teams, Outlook, and billing; Review EHR service lines and complete error corrections as needed; Collaborate with clinic director to support clinic in positive culture building (celebrations, anniversaries, community drives, etc.); Monitor clinic capacity and practice patterns in support of the clinic director in hiring to meet FTE staffing requirements (office space and client waitlist); Participate in the Ellie clinic manager meetings; Participate in Ellie leadership meetings; Maintain billable hours expectations; Partner with clinic director to support administrative changes as needed (office space and waitlist); Coordinate with clinic director to support the hiring process; this includes screening, interviewing, and onboarding processes; Coordinate office supply orders for clinic (ordering and monitoring); Co-facilitate clinic meetings and consultation groups, including documentation via a file note; Collaborate with clinic director to maintain organizational policies and procedures; Lead the clinic when clinic director is out of the office; Support clinic staff development to ensure accurate use of Valant; Additional duties as assigned

Requirements

Master's Degree or higher education in mental health discipline; Independently licensed with a Tennessee issued clinical practice license (e.g., LCSW, LPC-MHSP, LMFT); Strong leadership and problem-solving skill sets; Strong working knowledge of state requirements regulating mental health practice; Excellent verbal and written communication skills; Excellent interpersonal and customer service skills; Excellent organizational skills and attention to detail; Working understanding of human resource principles, practices, and procedures; Excellent time management skills with a proven ability to meet deadlines; Ability to function well in a high-paced and changing environment; Proficient with Microsoft 365 applications; Adept at learning and navigating Electronic Health Record system.

Benefits

Competitive salary; Health insurance; Opportunity for advancement; Paid time off; Training & development; Comfortable, furnished offices and clinic environment; Reasonable caseload expectations