Clinic Secretary Assistant

Responsible for maintaining smooth and efficient flow of patients in clinic, performing functions delegated by nursing and physician staff and maintaining and promoting a safe, clean and organized environment for the delivery of care. Also provides clerical support for the assigned clinic.

Responsibilities

Maintaining smooth and efficient flow of patients in clinic; Performing functions delegated by nursing and physician staff; Maintaining and promoting a safe, clean and organized environment for the delivery of care; Providing clerical support for the assigned clinic; Prepares exam rooms and directs patients/families to exam rooms; Obtains and documents patient height, weight and vital signs; Assists with collection and documentation of patient information such as health screenings, allergies, and home medications; Assists with procedures and patient care as directed by the nurse or physician; Collects and labels specimens and ensures delivery to the appropriate department; Transports stable patients to designated areas and assists the nurse in the transport of unstable patients; Performs point of care testing according to established policies; Maintains clinic flow, monitoring patient location and wait time; Maintains a clean, organized and safe environment within the clinic area; Communicates with physicians and staff to maintain optimal clinic operations; Prepares for clinic by completing paperwork procedures; Greets patient and family in a welcoming manner, ensuring confidentiality and privacy; Updates demographic data on face sheets, verifies insurance/scans insurance cards, and collects insurance co-pays; Utilizes electronic clinical information systems to support clinic operations and patient care; Schedules patient appointments and diagnostic testing through the use of the computerized scheduling system; Manages telephone calls and documents information appropriately; Enters patient charges, orders and diagnoses into the computer within the established time standards

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED); Currently registered with the State of Wisconsin Registry for Nursing Assistants to be eligible for employment in the basic provider settings, or certified as Clinical Certified Medical Assistant, Certified Medical Assistant or Registered Medical Assistant; Registry/certifications not required to be renewed after hire; BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council; Interpersonal skills necessary to gather and share information with physicians, patients, visitors, families, and team members in a courteous and confidential manner; Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously

Nice to have

Previous experience in a pediatric healthcare environment preferred; Proficient data entry skills with accuracy and speed preferred