Clinical Application Specialist

Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. Provides superior service and product support to Canadian customers as assigned. Main function as a hemodialysis (HD) resource, with possible peritoneal dialysis (PD) and pharmaceutical resource assistance, as required.

Responsibilities

Supports FME Canada’s mission, vision, core values and customer service philosophy; Adheres to the FME Canada Compliance Program; Provides superior service and product support to Canadian customers; Acts as a hemodialysis (HD) resource, with possible peritoneal dialysis (PD) and pharmaceutical resource assistance; Accountable for outstanding customer service to all external and internal customers; Develops and maintains effective relationships through effective and timely communication; Collaborates with CAS team to respond and action customer service issues; Supports setup of FME Canada hemodialysis delivery system clinical evaluations; Provides on-site clinical support to staff evaluating the FME Canada dialysis delivery system; Assists in training and orientation of new Fresenius employees; Provides staff education/orientation to new Territory Managers, Technologists and Customer Service Representatives; Attends conferences and seminars to remain up to date; Provides support to customers regarding home and in-centre hemodialysis best practices; Provides clinical expertise to assist unit staff to measure specific patient outcomes using the FME Canada CQI process

Requirements

Bachelor of Science Degree in Nursing (BScN); Current Provincial Registered Nurse Certification of Competence; Current hemodialysis experience is mandatory; Current experience in patient and/or staff teaching; Demonstrated ability to interact with all members of the renal team; Computer literacy in Microsoft Office and applications; Ability to travel extensively and work flexible hours

Nice to have

Fluency in written and spoken French