Clinical Applications Specialist- Mid- Western Territories(OH, WV, PA, KY, IN, MI, MN, IL and WI)

The Clinical Applications Specialist at ScottCare is the go-to expert for product installations, customer training, and technical support. This role works directly with clinical teams, ensuring seamless onboarding, effective system set-up, optimal product usage, and confident day-to-day use of ScottCare solutions. This role is a hands-on blend of fieldwork, technical execution, and customer engagement, partnering closely with sales, service, and technical teams to deliver reliable, compliant systems and a high-quality customer experience. Work settings include hospital/clinical environments and remote support from the home office. Primary Coverage Area: OH, WV, PA, KY, IN, MI, MN, IL and WI. Must be open to extensive overnight travel (75-80%).

Responsibilities

Deliver on-site installations of ScottCare cardiac monitoring systems in hospitals and clinics; Provide comprehensive training for clinical end-users; Pre-stage, configure, and validate products for installations; Partner with hospital IT teams to coordinate network and clinical readiness; Provide structured training for all users on effective product use; Adjust training content for site-specific needs; Reinforce proper and optimal product usage for clinical users; Offer remote and in-person technical support; Perform basic system repairs and educate customers on proper use and maintenance; Provide post-installation support remotely and on-site; Collaborate with Sales, Customer Service, Engineering, QA/RA, and Product teams; Support complex installs and upgrades; Offer technical and clinical insight during pre-sales calls or product demonstrations; Identify product, workflow, or install standard improvements; Contribute feedback from the field; Proactively communicate installation status, updates, and resolutions to customers; Document and escalate complaints in compliance with FDA regulatory guidelines; Contribute to training program development and product improvement initiatives; Support service projects, including software updates, tower installations, and customizations

Requirements

Bachelor's degree required; 2+ years in Field Technical Support or Sales; 2+ years in Cardiac Rhythm Management (clinical or technical); Demonstrated track record of clinical support or sales success; Must be open to extensive overnight travel (75-80%)

Nice to have

Preferred majors include Biomedical Engineering, Exercise Physiology, or Computer Science; Comfort with medical software, device troubleshooting and Microsoft Office Suite; Excellent verbal and written communication skills; Strong foundation in cardiac monitoring, rhythm management, or biomedical systems

Benefits

Comprehensive total benefits package including Medical, dental, FSA, HSA, 401K match; Host of voluntary and company paid benefits; Opportunity to work at the intersection of clinical care and innovation; Supportive, collaborative team with growth opportunities; Meaningful travel supporting health systems across North America