Clinical Operations Manager- IOP/PHP

The Clinical Operations Manager (COM) leads and is accountable for the clinical operations of service delivery. This role requires consistent coordination with clinical care teams and administrative functions, including understanding and accountability for key performance indicators (KPIs), ensuring timely access to care, maintaining quality clinical delivery, and promoting continuity of care for patients. The COM is responsible for planning, deploying, assessing, and problem-solving activities that support stakeholders, including employees, patients, and families, while fostering strong community relationships and protecting the organization’s reputation for excellence. The COM leads by exemplary professionalism and is responsible for developing and nurturing positive, trust-building, and productive relationships with internal and external stakeholders. This role coordinates communication and collaboration across teams and departments to optimize program outcomes and staff performance, while driving results aligned with the organization’s goals, priorities, and metrics.

Responsibilities

Lead day-to-day program execution, ensuring safe, efficient, and high-quality service delivery across all functions; Oversee staffing, scheduling, and resource allocation to ensure efficient and effective service delivery; Maintain accountability for team performance, productivity, and adherence to organizational standards and KPIs; Ensure a safe, functional, compliant, and survey-ready environment of care in collaboration with internal support teams; Maintain visibility in the program through regular rounding with staff and patients; Participate in a rotating on-call schedule as required and respond onsite to urgent issues, emergencies, and coverage of critical staffing gaps outside of regular working hours; Lead all aspects of workforce management including hiring, onboarding, training, performance management, and staff development; Provide clinical and/or operational supervision as appropriate; Coach and support staff to build competence, professional growth, and increasing independence; Foster a collaborative, accountable, and high-performing team culture; Support ongoing training initiatives and professional development for all team members; Partner with support departments to assist with recruitment, placement, and coordination of training students; Hold monthly team and/or department meetings; Ensure delivery of high-quality, evidence-based care that meets organizational standards and guidelines; Oversee patient safety practices including risk assessment, supervision standards, and implementation of safety protocols; Monitor, review, and respond to patient care and safety incidents; Support effective care coordination, discharge planning, and continuity of care across the treatment lifecycle; Ensure consistent multidisciplinary collaboration, including effective treatment team meetings; Review and audit electronic health records to ensure timely, accurate, and compliant documentation; Provide direct patient care as needed to support program function and maintain clinical excellence, including completion of ASAM dimensional assessments; Manage departmental budgets, staffing models, and resources; Participate in annual budgeting and monitor financial performance through regular operating reports; Identify and implement opportunities to improve efficiency while maintaining quality and service standards; Build and maintain strong relationships with internal teams, external partners, and community stakeholders; Collaborate with providers and multidisciplinary team members to ensure integrated, seamless patient care; Partner with vendors and service providers to support program operations and facility needs; Facilitate clear, consistent communication across teams and departments; Represent the program and organization with professionalism during outreach events; Monitor patient census, referral trends, and local market demand to proactively adjust capacity and access to care

Requirements

Master’s degree in social services or a related field, with an active clinical license issued by the appropriate state licensing board; In MHAR programs, a separate substance use clinical supervisor license and/or proof of being knowledgeable in addiction treatment via education and/or experience is required; Minimum of four (4) years of clinical experience providing direct care using evidence-based treatment approaches; An understanding and a thorough knowledge of social service administration, supervision, consultation, the community and its resources, the dynamics of human growth and behavior, therapy skills and techniques for all age groups; American Heart Association (AHA) CPR certification required within thirty (30) days of hire, with bi-annual re-certification; Training in Nonviolent Crisis Intervention (NCI) required within sixty (60) days of hire or transfer, with annual re-certification; Advanced Practice Social Worker - Cert; Licensed Clinical Social Worker - Cert; Licensed Professional Counselor - Cert; Lic Marriage and Family Therapist - Cert

Nice to have

Ability to supervise direct care staff towards licensure is preferred; For the IP level of care, LCSW licensure preferred; At least two (2) years’ experience in a psychiatric facility is preferred; Minimum of two (2) years of supervisory experience is strongly preferred; Additional experience in substance use disorder treatment services is preferred

Benefits

Health, dental, and vision insurance coverage for you and your family; 401(k) retirement plan; Employee share program; Life/disability insurance; Flex spending accounts; Tuition reimbursement; Health and wellness program; Employee assistance program (EAP)