Clinical Operations Manager

The Clinical Operations Manager (COM) leads and is accountable for the clinical operations of service delivery. This role requires consistent coordination with clinical care teams and administrative functions, including understanding and accountability for key performance indicators (KPIs), ensuring timely access to care, maintaining quality clinical delivery, and promoting continuity of care for patients. The COM is responsible for planning, deploying, assessing, and problem-solving activities that support stakeholders, including employees, patients, and families, while fostering strong community relationships and protecting the organization’s reputation for excellence. The COM leads by exemplary professionalism and is responsible for developing and nurturing positive, trust-building, and productive relationships with internal and external stakeholders. This role coordinates communication and collaboration across teams and departments to optimize program outcomes and staff performance, while driving results aligned with the organization’s goals, priorities, and metrics.

Responsibilities

Lead day-to-day program execution; Oversee staffing, scheduling, and resource allocation; Maintain accountability for team performance, productivity, and adherence to organizational standards and KPIs; Ensure a safe, functional, compliant, and survey-ready environment of care; Maintain visibility in the program through regular rounding; Participate in rotating on-call schedule as required; Lead workforce management including hiring, onboarding, training, performance management, and staff development; Provide clinical and/or operational supervision; Ensure delivery of high-quality, evidence-based care; Oversee patient safety practices and implement safety protocols; Manage departmental budgets and monitor financial performance; Build and maintain strong relationships with internal teams, external partners, and community stakeholders; Represent the program and organization during outreach events

Requirements

Master’s degree in social services or a related field; Active clinical license issued by the appropriate state licensing board (e.g., Wisconsin Department of Safety and Professional Services); In MHAR programs, separate substance use clinical supervisor license and/or proof of being knowledgeable in addiction treatment via education and/or experience; Minimum of four (4) years of clinical experience providing direct care using evidence-based treatment approaches; Understanding and thorough knowledge of social service administration, supervision, consultation, community and its resources, dynamics of human growth and behavior, therapy skills and techniques for all age groups; American Heart Association (AHA) CPR certification required within thirty (30) days of hire, with bi-annual re-certification; Training in Nonviolent Crisis Intervention (NCI) required within sixty (60) days of hire or transfer, with annual re-certification; Advanced Practice Social Worker - Cert; Licensed Clinical Social Worker - Cert; Licensed Professional Counselor - Cert; Licensed Marriage and Family Therapist - Cert

Nice to have

Ability to supervise direct care staff towards licensure is preferred; For the IP level of care, LCSW licensure preferred; At least two (2) years’ experience in a psychiatric facility is preferred; Minimum of two (2) years of supervisory experience is strongly preferred; Additional experience in substance use disorder treatment services is preferred

Benefits

Health, dental, and vision insurance coverage for you and your family; 401(k) retirement plan; Employee share program; Life/disability insurance; Flex spending accounts; Tuition reimbursement; Health and wellness program; Employee assistance program (EAP)