Cluster Guest Service Center Agent

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests

Responsibilities

To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.; To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.; To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.; Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.; To be proactive and innovative, suggesting alternatives that meet guest needs.; To develop a close and harmonious working relationship with all hotel departments,; To attend hotel events, daily shift briefings and training to improve professional skills.

Requirements

A strong focus on customer service • Prior experience in hotel front office operations is preferred • Excellent communication skills, fluency in English & Arabic will be an asset. • Be able to work shifts, weekends and public holidays • Computer skills in Ms Office, experience with current Property Management Systems (PMS) is preferred