Collections Account Manager

Role overview: The Collections Account Manager (CAM) role is a critical role on the Billing team here at Clipboard, and this team ensures the successful management of billing processes for our biggest and most valuable workplace customers, who tend to also be more complex and risky. You will be a vital resource for workplaces, resolving billing issues, maintaining accurate invoicing, and managing financial relationships.

Responsibilities

Managing a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments; Conducting high volumes of outbound calls to connect with customers about past-due account balances and resolve them; Navigating negotiations and evaluate tradeoffs between risk mitigation and growth potential when making decisions; Resolving customer invoice disputes and other billing-related issues; Managing customer payments and remittances; Building trust with providers and healthcare executives through strong financial acumen; Clearly articulating the billing processes and educate stakeholders on invoicing procedures; Gathering and relaying feedback to improve billing systems and processes; Collaborating with internal teams to execute billing-related initiatives and trials

Requirements

Reliable laptop/desktop (no Chromebooks or Linux OS); Minimum 20 Mbps wired internet connection; Wired headset for clear communication; Quiet, distraction-free workspace; Stable power and internet connectivity; Extreme ownership; Curiosity; Scrappiness; Adaptability

Nice to have

Finance or accounting skills

Benefits

Competitive pay; Unlimited PTO; Fully remote; Opportunity to make a significant impact with healthcare customers