Collections and Cash Apps Specialist (Philippines Remote)

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

As a Collections Specialist, you will play a key role in optimising cash flow by proactively managing a portfolio of customer accounts and ensuring outstanding balances are collected in line with agreed payment terms.

Working as part of a global Order-to-Cash team, you will build strong relationships with customers and internal stakeholders to resolve payment queries, remove barriers to collection and minimise aged debt. You'll take ownership of the end-to-end collections process, balancing a customer-focused approach with the ability to confidently enforce contractual payment terms where required.

Success in this role requires strong analytical and problem-solving skills, excellent communication and a proactive mindset. You'll use data to identify trends, drive continuous improvement and support process enhancements that improve both the customer experience and cash conversion. As a trusted business partner, you'll collaborate closely with Sales, Billing, Revenue, Finance and other teams to deliver an efficient and effective Order-to-Cash process while contributing to the achievement of key cash collection, DSO and aged debt targets

Tii Elements

- Quality Focus, Resourcefulness, Accountability, Collaboration & Influencing, Adaptability.

Responsibilities

Proactively managing a high-volume, multi-currency customer ledger, ensuring accounts are collected in line with agreed payment terms.; Building and maintaining positive relationships with internal and external customers, demonstrating awareness of cultural and regional differences while appropriately enforcing contractual payment terms.; Recovering overdue debt by proactively engaging with customers to resolve payment delays, disputes and account queries.; Investigating and resolving payment issues by partnering with Sales, Orders, Billing, Revenue and Finance teams to ensure an efficient end-to-end Order-to-Cash process.; Identifying and resolving short payments, withholding tax (WHT) deductions and unapplied cash, ensuring all variances are investigated, categorised and resolved promptly.; Supporting cash allocation activities by assisting with the identification of unidentified receipts and ensuring payments are accurately allocated.; Managing final demand, suspension and debt recovery activities professionally and sensitively, working closely with internal stakeholders and third-party collection agencies where appropriate.; Owning customer queries from receipt through to resolution, coordinating with cross-functional teams, providing regular updates to customers and internal stakeholders, and ensuring issues are resolved promptly to minimise delays to cash collection.; Analysing aged debt and payment trends to identify root causes, mitigate risk and improve collection performance.; Producing accurate reporting and actionable insights on collections performance, aged debt, recovery activity and key risks.; Ensuring all documented processes, internal controls and Delegation of Authority (DOA) requirements are followed at all times.; Driving continuous improvement by identifying opportunities to simplify processes, increase automation and enhance both customer experience and operational efficiency.; Contributing to the achievement of cash collection, DSO and aged debt targets while supporting the wider Order-to-Cash function.

Requirements

3+ years' experience in Accounts Receivable Collections, with a proven track record of successful cash collection in a high-volume, global environment.; Experience working in a fast-paced, deadline-driven environment, with the ability to prioritise competing demands and adapt to changing business needs.; Strong written and verbal communication skills, with the ability to build effective relationships and influence both internal and external stakeholders.; Strong analytical and problem-solving skills, with the ability to investigate issues and identify effective solutions.; Advanced Excel skills and experience using ERP/accounting systems (NetSuite preferred).; Strong organisational skills, with the ability to manage multiple priorities, meet deadlines and work independently with minimal supervision.; A proactive, self-motivated approach with a continuous improvement mindset.

Nice to have

Experience managing Business-to-Government (B2G) customers and payment processes.; Credit risk or credit management experience.; Experience working in a SaaS or global technology organisation.

Benefits

Customer Centric: Our mission is focused on improving learning outcomes, we do this by putting educators and learners at the center of everything we do.; Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.; Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.; Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.; One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.; Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.; Remote First Culture; Health Care Coverage*; Education Reimbursement*; Competitive Paid Time Off; Self-Care Days; National Holidays*; 2 Founder Days + Juneteenth Observed; Paid Volunteer Time*; Charitable contribution match*; Monthly Wellness or Home Office Reimbursement/*; Access to Modern Health (mental health platform); Parental Leave*; Retirement Plan with match/contribution*