Collections Executive

You'll make a real difference for our customers and your team from day one. We believe the fastest way to grow is by doing, so we give you the ownership to run with things and see real-time results.

Responsibilities

Provide comprehensive support to SME business owners: assess their financial situations, diagnose problems, and propose solutions while building rapport and understanding their needs; Provide support to small business customers and protect investor returns, managing accounts with a strong focus on cash collection and aged debt clearance, minimising loans defaulting; Manage own productivity and workload to achieve expected service levels; Adopt a flexible approach and undertake ad hoc duties to meet the changing needs of Borrowers, Investors and Business; Comply with all appropriate regulatory and FCA guidelines pertinent to Borrowers, Colleagues and Investors

Requirements

Experience in a customer-facing role/environment (6 months+) within a Financial Services organisation; Experience of consistently achieving targets, SLAs, and KPIs while striving for continuous improvement; Organised with great attention to detail, and the ability to use multiple systems concurrently in the workplace; The ability to empathise with borrowers and the commitment to assist them in solving issues through first-class customer service skills; Motivated and deadline-driven individual with the ability to work under pressure whilst maintaining the quality of work; Ability to proactively identify ways to use Generative AI to streamline daily tasks and improve personal productivity; Confident using approved AI tools safely and effectively to enhance output and find a better way of working

Benefits

Benefit allowance tailored to own life and family; Private medical and dental, health assessments, and access to a digital GP; Life assurance, share schemes, and financial coaching; Dedicated annual learning allowance; Electric car and cycle-to-work schemes, plus season ticket loans; Award-winning parental leave policies; Barista coffee and subsidised Just Eat lunches in the London office