Collections Specialist

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Responsibilities

Manage day-to-day client collections for a defined project portfolio; Execute the standardized collection process for allocated business line portfolio; Execute standard processes across all locations to ensure consistency and quality; Implement best practices to drive collection efficiency and effectiveness; Deliver key metrics to ensure compliance with service level agreements, KPIs, and benchmarks against industry leaders; Execute collection processes and best practices for all billing types; Interact with collection leaders regarding matters related to working capital management and portfolio performance; Maintain detailed documentation and records of all collection activities, communications, and outcomes in compliance with company standards; Identify and escalate complex collection issues to appropriate management levels and collaborate on resolution strategies; Embrace an environment that encourages maximum productivity and service effectiveness, professional development, open communication, and teamwork; Undertake appropriate training and knowledge transfer across all relevant business processes; Deliver results in alignment with EMEA's financial targets and organizational objectives; Adhere to all Sarbanes-Oxley, internal policies, audit procedures, and regulations to ensure full compliance, monitor established control points; Maintain working knowledge of key statutory impacts on the collection process and communicate relevant updates to the team; Collaborate with accounting, legal, and other departments to resolve billing disputes and ensure accurate revenue recognition

Requirements

Bachelor's Degree in Economics, Business Administration, or Finance; Minimum 4-5 years of professional experience in finance, with at least 3 years in collections, revenue recognition, or financial analysis; Proficiency in English at business professional level; Demonstrated knowledge of collections processes and best practices; Understanding of financial compliance requirements, including Sarbanes-Oxley regulations and audit procedures; Experience working with key performance indicators (KPIs) and service level agreements (SLAs)

Nice to have

Experience managing collection portfolios across multiple locations or business lines; Familiarity with various billing types and revenue recognition methodologies; Knowledge of working capital management principles; Experience implementing process improvements and driving operational efficiency; Project management experience within a finance or collections environment; Certification in finance, accounting, or collections management; Additional language proficiency beyond English