Coming soon to Miami,& Ft. Lauderdale, FL.! Workplace Ambassador

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. We offer a unique and fulfilling opportunity in a corporate office setting, where we provide an unparalleled hospitality experience to our clients! Combining office management, meeting & event services and top-notch guest service, we whole heartedly support our employees and keep them excited to support our clients in line with our 'People First Culture'. We are looking for an individual passionate about hospitality with a 'be the difference' mindset, paired with professional polish, strategic thinking, and operational efficiency. Our culture connects our team nationwide and our organization is committed to a structure that supports a positive work-life balance. We offer comprehensive benefits, 401k matching and learning opportunities to develop and grow our team.

Responsibilities

Deliver a best-in-class hospitality experience for employees, visitors, and vendors across both South Florida locations; Serve as the primary front-of-house ambassador and workplace concierge; Travel to the Fort Lauderdale office approximately twice per week to ensure consistency of service, standards, and employee support; Coordinate meetings, events, executive visits, catering, and hospitality programs; Conduct workplace inspections and maintain guest-ready environments; Support employee engagement initiatives and workplace activations; Manage reservations, office services, visitor experiences, and vendor coordination; Provide concierge-style support including shipping, packages, printing, and special requests; Identify opportunities to enhance workplace hospitality and employee experience; Manage workspace reservations and office desk bookings, ensuring efficient utilization of space; Act as a liaison between employees, meeting/event managers, AV/IT teams, vendors, and Paramount contacts; Monitor meeting space, workspace, and common areas to ensure cleanliness, readiness, and adherence to standards; Identify and report facility issues, maintenance needs, and housekeeping concerns, following through to resolution; Maintain and track workspace usage data, generating reports and analytics as needed; Coordinate office communications, including daily updates, meeting requests, and internal distributions; Manage office supplies inventory, maintaining appropriate stock levels; Maintain knowledge of basic AV and IT systems to effectively troubleshoot and escalate issues; Collaborate with Pyramid Global leadership to support employee engagement programs and special initiatives

Requirements

High school diploma or equivalent required; Ability to manage multiple priorities across two office locations; Reliable transportation and ability to travel regularly between Miami and Fort Lauderdale offices; Ability to work independently on behalf of Pyramid on site at a client location; Proficiency in Microsoft Office Suite; Strong organizational and multitasking skills with attention to detail; Great written and verbal communication skills; Great interpersonal and relationship-building abilities; Ability to remain professional, proactive, and service-oriented in a fast-paced environment

Nice to have

Minimum of 1 year of experience in customer service, hospitality, or a related field preferred

Benefits

Comprehensive benefits; 401k matching; Learning opportunities to develop and grow our team; Positive work-life balance