Commercial Service Technician II

Under minimal supervision, performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customers to answer questions, resolve problems, and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Manager.

Responsibilities

Perform commercial (rooftop) service and maintenance calls under minimum supervision, following company and customer safety protocols; Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner; Diagnose and service commercial heating, air conditioning, boilers, ventilation, and refrigeration equipment and accessories; Inspect equipment to identify potential problems and prevent breakdowns or callbacks; Complete routine maintenance and equipment cleaning; Deliver and remove parts and equipment needed for service work; Record required customer call information on a hand-held device and complete all forms and paperwork; Communicate with dispatch to provide accurate status reports and availability; Deliver excellent customer service and sustain high levels of customer satisfaction; Promote products and services to customers and report replacement product sales leads to the Lead Coordinator; Ensure company property, vehicles, and tools are used, maintained, and properly accounted for; Represent the company professionally, honestly, and ethically; Keep the company vehicle properly stocked, return defective warranty parts to branch, and order/replenish vehicle stock; May train other commercial service, maintenance, and install technicians as assigned; Perform similar or other duties as needed or assigned; Maintain regular, reliable attendance

Requirements

High school diploma or GED with additional training and 2+ years' experience in HVAC with technical training certification; Must possess all valid licensing or certification required by federal, state, provincial, or local governmental laws or regulations for the geographical work area; Skilled at servicing commercial (rooftop) heating, air conditioning, boilers and associated equipment, and ventilation equipment as well as related accessories; Proficient mechanical aptitude and the ability to operate all necessary tools and equipment; Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems on commercial HVAC equipment; Proficient and able to properly start up and balance airflow on all commercial systems with little or no supervision; Proficient and able to install a basic duct fitting; Skilled at troubleshooting and repairing refrigeration systems, hot water systems, steam boiler systems, and related commercial equipment with little or no supervision; Effective communication skills to communicate with customers and resolve issues, complaints, or concerns; Effective and efficient time-management and organizational skills; Valid driver's license with acceptable driving record; Two years' experience performing service and maintenance work on commercial HVAC equipment and related accessories; Available to work flexible hours and on-call shifts as needed; Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl; Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas; Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt; Natural or corrected vision to see and focus for close, distance, and peripheral vision with normal depth perception; Ability to lift and carry items weighing up to 50 pounds

Benefits

Top pay for top performers, including incentive and bonus opportunities (depending on the position); Generous PTO; 24 paid days off within the first year of employment (vacation, personal holidays, and national holidays); 29 paid days off after the 2nd year of employment; Advancement and career-growth opportunities across the U.S.; Company-sponsored Medical, Dental, and Vision Insurance; Company-provided smart phone, tablet, uniform plan, and tool replacement program; Internal Training Academy; 401(k) Retirement Savings Plan with company matching contributions; Company-paid employee Life Insurance with options for employee and family; Short-term and Long-term disability insurance options; Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs