CommunitY Ambassador

The Receptionist serves as the first point of contact for visitors, clients, and employees, creating a welcoming and professional environment while managing front desk operations and administrative support functions.

Responsibilities

Greet and welcome all visitors, clients, and guests; Manage visitor sign-in procedures and issue visitor badges per security protocols; Answer and direct incoming calls; Monitor and manage reception area cleanliness and appearance; Sort and distribute incoming mail, packages, and deliveries; Coordinate courier services and outgoing shipments; Maintain office supplies inventory and place orders; Schedule and coordinate conference room bookings; Prepare visitor badges, parking passes, and access credentials; Answer general inquiries via phone, email, and in person; Take detailed messages and relay information to staff; Maintain and update contact directories; Respond to routine correspondence and administrative requests; Monitor building access and enforce security procedures; Maintain visitor logs; Alert personnel to emergencies and communicate evacuation procedures; Assist with scheduling appointments and meetings; Coordinate catering and meeting setup for internal events; Support onboarding activities for new employees; Maintain organized filing systems for front desk documentation

Requirements

High school diploma or equivalent required; 1-2 years of receptionist, customer service, or administrative experience; Excellent interpersonal and communication skills with professional phone etiquette; Strong customer service orientation with friendly, approachable demeanor; Proficiency in Microsoft Office Suite (Outlook, Word, Excel); Ability to multitask and manage competing priorities in fast-paced environment; Strong organizational skills and attention to detail; Professional appearance and presentation; Experience with multi-line phone systems; Familiarity with visitor management systems; Basic knowledge of office equipment (printers, scanners, copiers); Comfortable learning new software and systems quickly; Ability to sit for extended periods and occasional light lifting (up to 20 lbs)

Nice to have

Experience in commercial real estate or corporate services environment; Bilingual capabilities; Knowledge of building management systems; Previous experience with calendar management platforms (Outlook, Google Calendar); Experience in corporate or professional office environment; Associate degree