Community Associate, 18 West 18th Street

As a Community Associate, you'll be the primary point of contact for the Community and act as the face of WeWork. You will report to your building each day to support the Community Management team. Your work will help WeWork build a welcoming community, keep the building fully operational, and drive growth of WeWork service offerings.

Responsibilities

Act as the primary point of contact for the Community and the face of WeWork; Build a welcoming and collaborative community environment through events and member relationships; Ensure the building is fully operational and processes run efficiently; Drive growth and promotion of WeWork-provided service offerings; Cover the front desk during set business hours; Greet members and guests; Ensure guests are signed in per WeWork's guest policy; Notify members of food deliveries and couriers; Answer member and guest questions about the building; Provide feedback on programming and evaluate events; Distribute event promotion materials; Input notes about members into Kube or equivalent system; Receive, process, sort, and organize all mail; Track, audit, and organize keys; Manage keycard stock; Review how to use Emergency Equipment; Support the automated coffee machine for guests and members

Requirements

1+ years of hospitality experience; Must have strong verbal and written communication skills; Outstanding interpersonal and multitasking skills; Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; Passion for entrepreneurial communities; Passion and understanding of WeWork's mission and values; Proficient in basic computer skills

Nice to have

College graduate with a four-year degree preferred; Customer service and/or sales experience; Passion for entrepreneurial communities

Benefits

20 days of PTO; Approximately 13 paid holidays; 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; Competitive healthcare benefits; 401k plan; Life and AD&D insurance; Eligibility for an incentive compensation plan