Community Associate

You'll be the trusted voice our members lean on. Building real relationships, you'll motivate, engage, and guide them on their journey — while growing a buzzing, supportive online community that reinforces our mission and keeps members connected. You'll also shape and sharpen the processes behind the scenes, always looking for smarter ways to work and better ways to support our members.

Responsibilities

Contribute to the day-to-day running of our online community; Support virtual events, Q&A sessions, challenges, and other initiatives; Moderate user-generated content to ensure it aligns with community guidelines; Work in a cross-functional, multidisciplinary team to triage, respond to, and escalate communications from patients; Use community insights and data to inform how we engage, educate, and inspire our members

Requirements

A relationship-builder: you love connecting with people, earning their trust, and making every member feel like they belong; Excellent communication skills, with a creative streak for keeping the community fresh and engaging; Comfortable working with data: you can read engagement and community metrics, draw out insights, and use them to inform decisions and improve outcomes; Organised, independent, and a strong team player; Excited by fast-paced change and creative problem solving; Obsessive about patient experience and thrive on understanding a patient's problems and finding the best solution

Nice to have

Nutrition; Dietetics; Coaching; Content creation; Social media management; Community management

Benefits

Ongoing opportunities to learn and grow; Medical aid support or a monthly wellness allowance, including a R400 wellness budget; 21 days of annual leave; Fully remote work; Up to 3 weeks of Work From Anywhere; Team wellness initiatives like Strava challenges and Monday meditation