Community Associate, Vietnam

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work. As a Community Associate, you'll be the primary point of contact for the Community and act as the 'face' of WeWork! You will report to your building each day to support the Community Management team.

Responsibilities

Build a welcoming and collaborative community environment; Ensure that your building is fully operational and processes are running efficiently; Drive growth and promotion of WeWork-provided service offerings; Take direction from the Community Lead and the Community Manager; Cover the front desk and greet members and guests; Ensure all visiting guests sign in via Welkio; Learn the names of members and guests; Anticipate member and guest needs; Keep the front desk clean; Notify members of food deliveries and couriers; Answer questions from members and guests; Provide feedback on event programming; Celebrate members’ successes; Promote events; Ensure building-specific operational requirements for events; Input notes into Kube; Identify and execute opportunities to connect members; Recommend local restaurants and services; Be active on the WeWork member network; Explain WeWork policies and procedures; Write and send broadcasts; Manage mail and mailroom; Manage keys and keycards; Support emergency equipment and coffee machine

Requirements

1+ years of hospitality experience; Strong verbal and written communication skills; Outstanding interpersonal and multitasking skills; Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; Passion for entrepreneurial communities; Passion and understanding of WeWork’s mission and values; Proficient in basic computer skills

Nice to have

College graduate with a four-year degree preferred, but not required; Customer service and/or sales experience a plus