Community Lead

As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members’ needs and maintain our WeWork global standards. In addition, you’ll ensure we deliver on our targets for an un-compromised member experience through curated events based on members’ interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.

Responsibilities

Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership; Anticipate member and guest needs before they arise; Follow up in person with members who submitted negative feedback; Review Medallia responses and implement proactive changes; Support front desk coverage schedule as needed; Conduct pre-move-in meetings with all new accounts; Complete New Member Orientation process; Curate new member on-boarding materials; Conduct move out interviews; Provide feedback on programming types and evaluate events; Set up and host weekly social events; Distribute event promotion materials; Ensure building-specific operational requirements are met for each event; Conduct morning walkthroughs; Know and explain WeWork policies and procedures; Manage energy in building; Liaise with third party cleaning companies; Track, audit, and organize keys; Oversee Community responsibilities for member companies; Review Emergency Action Plans and create incident reports; Conduct building tours for VIPs or prospective members; Alert Growth Team when member gives notice; Hand-off prospective member sales; Conduct tours for potential new members

Requirements

Bachelor’s Degree or equivalent experience; 2+ years of experience in hospitality; Proficient local language and understanding of local culture required; Excellent interpersonal and networking skills; Strong verbal and written communication skills; Strong organization skills with the ability to multitask projects from start to finish; You are attentive to detail and manage tasks efficiently and effectively; You enjoy and thrive at continually growing relationships