Compliance Deductions Analyst

The purpose of this role is to protect financial accuracy and improve recovery of customer compliance deductions by validating claims, disputing invalid deductions, and identifying root causes that reduce future deduction risk. The role supports Finance by keeping deduction balances clean, improving customer compliance visibility, and partnering with Sales, Customer Service, Supply Chain, Logistics, Finance, and external customers to resolve issues with clear documentation and timely follow-up.

Responsibilities

Review, validate, and investigate customer compliance deductions and chargebacks, including OTIF claims, shortages, pricing discrepancies, damages, routing fines, ASN or EDI charges, warehouse allowances, and other customer compliance programs; Determine claim validity by reviewing customer agreements, invoices, shipping documents, proof of delivery, scorecards, customer portals, and internal records; Submit disputes and manage recoveries by providing supporting documentation for invalid deductions and managing repayment requests; Identify root causes and support corrective actions across customers, carriers, third-party logistics providers, warehouses, Supply Chain, Customer Service, Sales, and Commercial teams; Reconcile deduction accounts, including reserves, accruals, repayments, and aging balances, and support month-end close activities, reporting, and dashboards; Support customer audits, compliance and business reviews, system or tool transitions, and cross-functional projects as required.

Requirements

3 to 4 years of relevant experience in deductions management, supply chain, finance, or a related field; Bachelor’s degree in business administration, supply chain, finance, or a related field; Strong analytical mindset, attention to detail, and understanding of supply chain deduction processes, preferably within the consumer-packaged goods industry; Proficiency in SAP, preferred, or other ERP software, Microsoft Excel, and other data analysis tools; Comfortable managing data, building reports, and using dashboards to identify trends and support decision-making; Strong attention to detail and ability to work accurately with large volumes of deduction data; Ability to influence and follow up with cross-functional teams without direct authority; Strong organization, prioritization, and time management skills in a fast-paced environment; Clear written and verbal communication skills, with the ability to explain issues, trends, and recovery status to stakeholders; Strong problem-solving skills and ability to identify patterns, root causes, and practical corrective actions; Collaborative, proactive, flexible, and comfortable working with internal teams and external customers.

Nice to have

Experience managing compliance and deduction programs with distributors and major retailers preferred; Proficiency in SAP preferred; Experience in the consumer-packaged goods industry preferred.

Benefits

Comprehensive benefits program with Riverside taking care of the costs; RRSP matching or 401k matching; Eligibility to participate in Riverside's Profit Sharing Plan; Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights; Riverside University program; Tuition Reimbursement Program; Open concept work environment.