Computer Field Technician

BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. This is a Computer Field Technician position doing hardware repairs and installations on laptop and desktop units. This is a 1099/per call position. Tickets are run Monday-Friday during the day shift. Call volume is variable but is usually 2-5 calls per day. The manufacturer has completed troubleshooting and shipped a part prior to the ticket being issued. All information will be kept confidential according to EEO guidelines.

Responsibilities

Complete on-site hardware repairs and installations on laptop and desktop units; Confirm service times with customers in tech portal; Complete services at customer sites (residential and commercial); Pick up parts daily from assigned FedEx or UPS store before going onsite; Drop off old parts with pre-paid label after completing calls; Map out daily route and code calls in tech portal each morning

Requirements

Prior experience with laptop and desktop hardware; Prior hands-on experience with replacing components on laptops and desktops; Valid driver's license and reliable transportation; Comfortable with daily local travel; Access to a computer and the Internet to log onto portal each day; Available to log into tech portal by 9 am each morning worked; Regularly available a minimum of 3 weekdays

Benefits

Pay based on number of calls completed, starting at $35 and increasing based on distance traveled; Pay every Friday after the first week worked; Free online certifications from Dell and Lenovo