Computer Support Analyst Senior

Provides technical and helpline support for computers and associated networks. Installs, troubleshoots, services, and repairs PCs and network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Reviews incoming requests, both computer generated and verbal, sort, and code and may prioritize for proper action. Resolves problems or contacts more senior technical support as necessary. Provides PC, hardware, and software support. Installs, services, and repairs PCs and installs attendant software. Connects PCs and terminals to existing data networks. Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available. Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming. May perform or coordinate the work of others engaged in entering, transcribing, and verifying a variety of alphanumeric/numeric data.

Responsibilities

Provides technical and helpline support for computers and associated networks; Installs, troubleshoots, services, and repairs PCs and network equipment; Reviews incoming requests, sorts, codes and prioritizes for proper action; Resolves problems or contacts more senior technical support as necessary; Provides PC, hardware, and software support; Connects PCs and terminals to existing data networks; Supports users by fulfilling individual requests for information and/or training; Conducts technical research; Maintains network diagrams and circuit records; Instructs users in the use of PCs and networks; May perform basic PC, PBX, and network software programming; May perform or coordinate the work of others engaged in entering, transcribing, and verifying data

Requirements

Over 10 years of experience; MA/MS degree; Active Security Clearance

Benefits

Healthcare Coverage + Insurance with 100% or majority company-paid premiums; Dental + Vision 100% employer-paid for employees and family; 401K 10% total contribution with 5% safe harbor and 5% annual profit share; 4 weeks starting PTO; 11 federal holidays + 2 floating holidays; Paid hours for company-required training; FREE 24/7 learning via Udemy; $7,500 annual Educational & Professional Development Assistance; Paid parental leave; Annual swag drops; Flexible work schedules; Generous referral bonus program; Employee appreciation + family-friendly corporate events