Concierge - Luxury cruiseline

We always have openings for Hospitality professionals on Luxury Cruiselines

To ensure the ultimate guest experience onboard a Luxury Cruise vessel by aiding

effective communication of information through all departments;

• Assisting Executive Concierge to ensure Front Office staff provide standards of service

consistent with the Company’s expectations;

• Act as Front Office Manager and ensure Front Office staff provide standards of service

o MS Office Suite

o Fidelio Cruise including (but not limited to) modules

▪ Cruise Management, Quick Check In.

o Micros Fidelio Point of Sale

o NVS – Visual Reservation System• Hospitality Background preferred;

Responsibilities

Ensure appropriate follow up on guest issues addressed to the Front Desk.; Guest Relations

Requirements

Travel industry and previous shipboard experience required,; Experience in front office preferred,; Understanding of the highest level of service,; Excellent administrative skills,; Strong leadership skills and practice "leadership by example",; Outgoing personality, open minded and flexible,; Ability to work in an international environment,; Ability to perform well under pressure,; Excellent appearance and excellent social skills,; Well organized,