Concierge

The Guest Service Associate - Concierge at Rosewood Red Sea is a key ambassador of the resort and the Red Sea destination. This role is responsible for curating highly personalized, transformative experiences that reflect Rosewood’s Relationship Hospitality guiding philosophy and Red sea’s focus on well-being, art, culture and sustainability. The position serves as the main point of contact for guest inquiries and arrangements before arrival, during the stay, and post-departure coordinating seamlessly with internal departments and trusted external partners (yacht marina, cultural and marine-activity providers) to deliver intuitive, discreet and ultra-luxury service at all times.

Responsibilities

Curate highly personalized, transformative experiences reflecting Rosewood’s Relationship Hospitality philosophy and The Red Sea’s focus on well-being, art, culture and sustainability; Serve as main point of contact for guest inquiries and arrangements before arrival, during stay, and post-departure; Welcome guests at the Concierge Desk and in the lobby with a warm, confident and polished presence; Accurately record all requests and arrangements in systems (Alliants and Unifocus); Build genuine relationships with guests, recognizing repeat visitors and VIPs and capturing preferences in guest profiles; Anticipate needs and present curated experience options aligned with the guest’s lifestyle and purpose of stay; Ensure implementation of Rosewood Brand, Forbes and Leading Quality Assurance (LQA) standards; Maintain deep, up-to-date knowledge of The Red Sea marine environment and provide tailored, story-driven recommendations; Coordinate and confirm transfers, yacht/marina services, marine activities, ASAYA wellness experiences, and cultural/art/nature activities; Design and manage personal itineraries for VIPs, long-stay guests and families; Communicate and coordinate with Front Desk, Bell/Door, Housekeeping, Butler, Engineering, ASAYA, F&B and Explorer; Proactively follow up on all guest requests until fully completed; Capture and update guest preferences for future stays; Maintain strict confidentiality and discretion for high-profile and VIP guests; Promote experiences aligned with sustainability and regenerative tourism goals and adhere to local laws, safety regulations and internal policies; Support colleagues during busy periods and participate in daily briefings.

Requirements

Required to speak, read and write English; Minimum one years’ experience in a similar capacity for a luxury or ultra-luxury hotel; High school diploma; Must be able to perform job functions with attention to detail, speed and accuracy; Must be able to prioritize, organize and follow-up; Must be a clear thinker, remaining calm and resolving problems using good judgment; Must follow directions thoroughly; Must understand a guest’s service needs; Must work cohesively with co-workers as part of a team; Must work with minimal supervision; Must maintain confidentiality of guest information and pertinent hotel data; Thorough knowledge of local restaurants, museums and attractions; Thorough knowledge of current events in and around the region; Thorough knowledge of Concierge department procedures; Ability to add and subtract three digit numbers; Ability to perform mathematical operations with units of measure; Ability to access, input, analyze and retrieve information from computers; Exceptional oral communication skills; Ability to converse calmly with irate guests, co-workers, superiors and subordinates; Ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; Ability to memorize, recollect and quickly retrieve dates, names, times and other data; Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; Ability to participate in all departmental and hotel-wide meetings; Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers.

Nice to have

Fluency in other languages