Concierge

Located in the heart of Aspen, Hotel Jerome, Auberge Collection, is one of the great hotels of the American West. The 135-year-old historic landmark, listed in the National Register of Historic Places, offers luxurious, contemporary accommodations and modern amenities that pay homage to the property’s iconic mountain spirit. The hotel’s two luxurious Residential Penthouses offer everything from private elevator entrances to spectacular mountain views. Sophisticated amenities include the legendary J-Bar, lauded as an Aspen institution; Michelin Guide-recommended Prospect; the après-ski favorite, the Living Room bar and lounge; the sultry underground speakeasy, Bad Harriet; the award-winning Yarrow spa; state-of-the-art fitness facilities; a ski concierge; and a heated outdoor pool and hot tub overlooking Aspen Mountain.

For more information: auberge.com/hotel-jerome

Follow Hotel Jerome on Facebook and Instagram @HotelJeromeAuberge

We are seeking a knowledgeable and enthusiastic Concierge to join our team. The Concierge will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the Auberge Collection career page . The application deadline for this role is December 1st, 2026. However, this position is often required year-round, and it's probable that it will be reposted in the future.

Responsibilities

Greet guests upon arrival and provide them with information about the hotel's amenities and services; Assist guests with restaurant reservations, transportation arrangements, and local attractions; Provide recommendations for dining, shopping, and entertainment options; Handle guest inquiries and resolve any issues or concerns promptly and professionally; Maintain a neat and organized concierge desk and lobby area; Collaborate with other hotel departments to ensure guest satisfaction

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment; Excellent communication and interpersonal skills; Knowledge of local attractions, restaurants, and transportation options; Strong organizational skills and the ability to multitask; Proficiency in Microsoft Office and reservation management software; Flexible schedule, including evenings, weekends, and holidays