Conference Service Manager

Hotel Flor is seeking an experienced, service-driven, and highly organized Convention Services Manager to join our dynamic leadership team. This individual will play a pivotal role in ensuring seamless event execution while delivering elevated guest experiences that reflect the luxury and sophistication of our property. The Convention Services Manager will report directly to the Director of Sales & Marketing and will serve as the primary liaison between clients and hotel operations teams from the point of contract turnover through event completion.

Responsibilities

Coordinate and execute all group meetings, conventions, and special events with exceptional attention to detail; Develop and maintain strong relationships with clients to ensure a flawless and personalized experience; Collaborate closely with internal departments, especially Banquets, Culinary, Front Office, and Operations, to ensure seamless communication and execution; Conduct pre-convention meetings, site visits, and operational planning sessions; Create detailed event orders, production timelines, and execution plans; Monitor group room blocks, event flow, and banquet operations to maximize guest satisfaction; Identify upselling opportunities to enhance the guest experience and drive additional revenue; Ensure all client expectations are met while maintaining Hotel Flor’s luxury service standards; Manage multiple events and priorities in a fast-paced environment with professionalism and efficiency

Requirements

Strong communication and interpersonal skills with the ability to collaborate effectively across all hotel departments; Exceptional organizational skills with a proven ability to implement structure, processes, and operational plans; Ability to thrive in a high-energy, guest-focused luxury hospitality environment; Detail-oriented with strong problem-solving and multitasking capabilities; Passion for creating memorable guest experiences; Ability to maintain a flexible work schedule based on operational and event needs

Nice to have

Previous experience in Convention Services, Catering Sales, or Hotel Event Management preferred

Benefits

Comprehensive health insurance; Retirement plans; Paid time off; On-site wellness programs; Local discounts; Employee rates on hotel stays; Ongoing training and development opportunities