Configuration Management Specialist

The Service Asset Configuration Management (SACM) Section provides operational support to maximize the organization's capabilities and readiness. The objective of the SACM Section is to provide IT Asset and Configuration Management to the organization for both Continental US (CONUS) and Outside Continental US (OCONUS) locations. The section ensures hardware, software, virtual and other service assets/configuration items are properly managed throughout their lifecycle, to include their relationships and dependencies to other related configuration items and associated changes requests. Operational changes to the environment are administratively updated into a Configuration Management Database (CMDB).

Responsibilities

Analyzes and reconcile large volumes of data to identify discrepancies, assess findings, and develop effective data mitigation strategies; Manages and tracks all customer service assets and configuration items, ensuring accurate records and accountability; Prepares and maintains status reports and lifecycle documentation; supports verification processes and audit activities; Conducts physical configuration audits in collaboration with government personnel at major U.S. Marine Corps (USMC) sites to establish and maintain accurate configuration baselines; Performs impact assessments of proposed changes, evaluating system dependencies to inform decision-making; Research lifecycle information and product bulletins for hardware and software to support sustainment planning and refresh/replacement strategies for end-of-life systems; Apply subject matter expertise in IT Asset Management and Configuration Management to support operations in alignment with Customer SACM standard operating procedures; Creates and manages requests to update objects within the Remedy system

Requirements

Secret clearance; IAT II (CCNA Security, CYSA+, GICSP, GSEC, Security+CE, CND, SSCP); IT Infrastructure Library Foundations certification (ITILv3 or higher); 2-3 years providing IT Asset/Configuration Management Support; Familiarization with IT Service Management (ITSM) concepts, practices, and procedures; Mid-Level understanding of Microsoft Excel; Mid-Level understanding of Microsoft Access; Attention to Detail; Standards Compliance; Communication Skills; Collaboration and Problem Solving

Nice to have

Baseboard Management Controller (BMC) Atrium Configuration Management Database (CMDB) training 8.0 or greater; Mid-level knowledge of the BMC Remedy ITSM suite and associated consoles; 4-6 years providing IT Asset/Configuration Management Support; Mid-level knowledge of BMC Internal Reporting Tool (BIRT), BMC Analytics and SMART reporting