Consultant, Managed Services

Mavens is a Komodo Health company focused on delivering Salesforce-based solutions that drive workflow and digital engagement across the life sciences industry. The Mavens Managed Services team partners closely with our customers post initial implementation to support long term success with our solutions. Our managed services team serves as trusted advisors who understand both the evolving technology and the business challenges our customers face. Managed Services Consultants are the primary long-term partners for our customers, acting as a fully integrated extension of the customer’s IT team.

Responsibilities

Lead weekly status calls, third-party vendor alignments, and design reviews; Prepare status call content (dashboards, agendas) and manage the RAIL; Create and maintain release timelines and support customers with release candidate prioritization; Provide technical recommendations and collaborate with customers to define a clear roadmap; Maintain clear and proactive communication with internal stakeholders; Analyze business needs and lead requirements gathering sessions; Assess Level of Effort (LOE) for functional items and complete or delegate build/configuration changes; Manage repositories and promote completed build to higher environments; Maintain requirements, test cases, functional and technical guides, integration specifications, and other application documentation; Perform System Integration Testing (SIT) and provide guidance/support for User Acceptance Testing (UAT); Validate deployments by checking changes in higher environments; Handle user lifecycle and maintain data integrity; Investigate reported issues, monitor error reports, and triage/escalate problems; Create and update reports and perform data extractions/exports

Requirements

Goal-oriented and self-motivated; comfortable working in fast-paced work environments; strong collaboration skills; accountability and follow-through with ownership; creativity and resourcefulness in problem-solving; empathy in interactions; strong knack for understanding how applications work and envisioning solutions on the Force.com platform; ability to provide 'how-to' technical assistance and advise customers on product features and enhancements; exceptional written and verbal communication skills; ability to connect and translate between technical and non-technical audiences; experience authoring requirements, system specifications, and application guides; understanding of core project management concepts including timeline management and LOE assessment; Salesforce Certification required

Nice to have

Life Sciences or Pharmaceutical experience; Bachelor's degree