Contract Manager / Field Manager

Lead and manage a team of field-based gas engineers to the deliver client contracts focusing on operational efficiency, safety and ensuring alignment with organisational objectives and client expectations. This role involves cultivating and maintaining robust relationships with both internal teams and external stakeholders to facilitate seamless contract administration. By motivating and guiding management and operational teams, you will drive high performance standards across all your contracts. Your leadership will be pivotal in achieving operational excellence and fostering a culture of continuous improvement.

Responsibilities

Deliver operational excellence. Compile and manage call-out rotas to ensure sufficient cover; Ensure adherence to company procedures, implement improvements where necessary, meet KPIs, maintain contractual compliance, deliver services within set budgets, and process all financial invoicing on time, including chargeable and extra work; Manage contract-related finances, including cost management, parts analysis, timesheet reviews, invoicing, and ensuring month-end processes are completed by the fifth working day; Monitor field workforce productivity through reports, manage performance, and drive continuous improvements; Attend client meetings to build and maintain strong working relationships, explore opportunities to increase work streams, and ensure timely receipt of payments by managing debts; Lead and engage the team to foster a positive work environment; Develop and coach team members, including Contract Management and Supervisors, through regular meetings and performance reviews; Ensure all aspects of Health, Safety, and Environmental Management are monitored and managed within your area of responsibility; Keep the team updated on Gas Safe Legislation and Health and Safety Awareness through monthly toolbox talks and as required; Oversee team vehicles, ensuring completion of van checks, management of returns, presence of appropriate PPE, and execution of van stock audits using fleet check applications; Work closely with HR on people matters, maintaining communication and relationships with compliance HR Business Partners

Requirements

Relevant gas qualifications, including Gas Safe registration, with a robust technical background in gas systems; Comprehensive understanding of gas safety regulations and compliance standards; Proven practical experience in managing gas servicing contracts; Stakeholder engagement – the ability to build and maintain relationships with clients, contractors etc; Experience leading and developing teams, fostering a culture of continuous improvement and high performance; Commercial acumen, cost control, and financial reporting related to contract delivery; Familiarity with housing association standards and requirements; Successful candidate will be required to undertake a DBS check prior to commencing employment

Benefits

Car allowance OR Company vehicle; Uniform, PPE & mobile device supplied; Employer contributed pension scheme; Access to our EAP - Employee Assistance Programme; Service level awarded annual leave; Enhanced maternity and paternity packages; Cycle to work scheme; Employee engagement events; Employee Voice programmes; Strong opportunities for career growth and development; A diverse, inclusive, and supportive workplace that values equality