Core Crew (Front Desk & Sales) - Mt Vernon Square, DC

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

Responsibilities

Bringing [solidcore]’s client experience acronym, CORE, to life by connecting with a warm welcome and using the client’s name, opening up connections to the community, recognizing efforts in class, milestones, and achievements, and educating about offers and thanking them for coming; Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; responding to client requests and concerns promptly and effectively; Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions; Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested; Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed; Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed; Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately; Quickly addressing any maintenance or equipment issues that are visible to clients; Following up with client lists in Axle to meet monthly sales quota; Responding to client emails; Alerting coaches about client milestones and setting up the celebration board

Requirements

High school education; Excellent interpersonal and communication skills; Outstanding customer service skills; Strong organizational skills; Careful attention to detail; Must be willing to initiate tasks and perform duties without direction; Ability to stand for long durations of time; Passion for fitness, wellness, and the [solidcore] brand; Ability to lift up to 30 pounds and walk through all areas of the studio; Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

Nice to have

Some college preferred; 1 year sales experience preferred; MBO experience preferred

Benefits

Opportunities to earn sales commission; Free drop in classes