Creative Account Director

We are seeking a passionate and motivated Account Director to join a talented & supportive team, committed to excellence in client service and project execution. The Account Director will oversee and strategically grow a portfolio of Health & Beauty clients, driving success through innovative marketing campaigns and POS activations (temporary, permanent, and semi-permanent displays). Helping to leading and supporting an account team, the Account Director will focus on maximizing revenue and profitability for Delta, while delivering exceptional client satisfaction. This is a hands on role, and will require briefing and managing of projects through the agency for clients as a core part of the role requirements. Applicants should demonstrate a proactive approach in helping clients meet their business objectives and possess strong experience in client-facing roles, ideally working directly with brands and retailers. Essential skills include expertise in taking clients’ briefs and a solid understanding of 3D POS print and production processes. Supporting the Group Account Director, the Account Director will ensure the delivery of high-quality services, manage the team’s time and costs effectively, and consistently meet agreed SLAs and KPIs.

Responsibilities

Oversee and strategically grow a portfolio of Health & Beauty clients through innovative marketing campaigns and POS activations; Lead and support an account team; Maximize revenue and profitability for Delta; Deliver exceptional client satisfaction; Brief and manage projects through the agency for clients; Drive client service excellence and upsell to achieve Delta Creative budget projections; Work with other departments such as Events to grow the offering to direct clients; Proactively challenge briefs and lead clients in campaign briefs and strategy; Identify new opportunities to contribute to client's business growth; Ensure high-level service by account management team, including creative briefs and presentation of creative; Oversee agency relationship with client's other marketing partners; Lead client projects within agency; Support, motivate and train account team; Identify new business opportunities and work with the new business team; Review competitor and market activity; Maintain awareness of industry issues; Ensure compliance with internal agency procedures; Responsible for client account profitability, including contribution, agency cost and external costs; Work with Group Account Director on planning and forecasting; Ensure projects run profitably and costs are in line with expectations

Requirements

Proven industry experience including experience in senior account management roles; Experience in key areas of marketing communications, including POS, ATL & BTL advertising, OOH, Digital, PR & Event marketing; Experience working in the Health and Beauty sector; Excellent project management skills plus an ability to multi-task proficiently; A mix of analytical and creative capabilities; High level of diplomacy and ability to establish and maintain positive working relationships both with clients and within the agency; Educated to graduate level; Strong experience in client-facing roles; Expertise in taking clients' briefs; Solid understanding of 3D POS print and production processes; Extensive experience across a range of industries and marketing disciplines, with comprehensive experience agency side; Proactive approach in helping clients meet their business objectives

Nice to have

Experience working directly with brands and retailers