Credit Controller

The successful candidate will take full ownership of a ledger, ensuring timely collection of outstanding debt while maintaining strong relationships with both internal stakeholders and external customers.

Responsibilities

Manage a portfolio of customer accounts, proactively chasing outstanding debt via phone, email and letter in line with company credit policy; Allocate cash receipts accurately and in a timely manner; Reconcile customer accounts and resolve queries and disputes efficiently, liaising with sales and operations teams where required; Produce and maintain aged debt reports, escalating problem accounts to the Credit Control Manager as appropriate; Assess new customer credit applications and set appropriate credit limits in line with company policy; Place accounts on hold/stop where necessary and manage the release process; Support month-end reporting, including debtor days (DSO) and bad debt provision commentary; Maintain accurate notes and records on the accounting/credit control system; Build and maintain strong working relationships with customers and internal departments (sales, operations, customer service); Assist with ad hoc credit control projects and process improvement initiatives during the contract period

Requirements

Minimum 2 years' credit control experience within a fast-paced environment; Strong track record of reducing aged debt and improving DSO; Confident, professional telephone manner with strong negotiation skills; Good working knowledge of Excel (VLOOKUPs, pivot tables); Experience with a major accounting/ERP system (e.g. Sage, SAP, Oracle, NetSuite, Xero); Immediately available or available on short notice (given fixed-term nature of role); Strong attention to detail and ability to manage a high-volume ledger

Nice to have

Studying towards or holding CICM (Institute of Credit Management) qualification; Experience covering a colleague's role or working in a fixed-term/interim capacity previously