Crisis Accommodation Team Leader

Reporting to the Miyalk Shelter Coordinator, the Crisis Accommodation Team Leader is responsible for the overall leadership, coordination and management of the Miyalk Shelter residential crisis accommodation program and staff. This role ensures the delivery of safe, culturally appropriate, trauma-informed crisis accommodation and support services to women, children and young people experiencing domestic and family violence. The Crisis Accommodation Team Leader oversees the daily operations of the residential services, supervises staff, ensures compliance with contractual and reporting requirements, manages service performance against key performance indicators, and maintains strong partnerships with community organisations and service providers. The position plays a key role in strengthening culturally safe, community-informed practice and ensuring the residential crisis accommodation program delivers high-quality services that promote safety, recovery, and long-term independence for victim survivors.

Responsibilities

Manage the day-to-day operations of the Miyalk Shelter residential crisis accommodation ensuring safe, effective service delivery 24/7, 365 days per year; Lead crisis accommodation, intake, assessment and risk management processes effectively and consistently with trauma-informed, strengths-based, victim-survivor-led and child-centred approaches; Safeguard high-quality client service delivery including case management, safety planning and support services for women, children and young people; Ensure crisis accommodation staff adopt and promote a child-centred response including individual assessments, safety planning and developmental supports; Provide seamless through to outreach services including post-exit support and safety monitoring; Develop and maintain strong working relationships with partner organisations; Support culturally informed service delivery through engagement with community stakeholders and cultural advisors; Ensure compliance with funding agreements, organisational policies and relevant legislation; Oversee data collection, record keeping and reporting of NAAFLS client management systems; Manage allocated budgets and ensure funding is utilised in accordance with approved categories; Provide leadership, supervision and support to crisis accommodation staff and promote Work Health & Safety (WHS) policies; Support workforce development through training, mentoring, reflective practice and structured supervision; Adhere to NAAFLS risk management and continuous improvement frameworks; Contribute to the ongoing development and improvement of the Miyalk Shelter service model; Undertake other duties as reasonably directed

Requirements

Demonstrated experience in leadership or management within domestic and family violence, crisis accommodation, or community services; Strong understanding of domestic and family violence and trauma-informed practice; Demonstrated experience delivering services within Aboriginal and/or Torres Strait Islander community contexts; Ability to lead and support staff working in complex, high-pressure environments; Experience in case management frameworks including risk assessment, safety planning and client advocacy; Demonstrated ability to develop partnerships and work collaboratively with community stakeholders and service providers; Strong organisational, reporting and program management skills; Demonstrated ability to manage set budget allocations, reporting requirements and contractual compliance; Strong communication, leadership and problem-solving skills; Ability to work both independently and collaboratively in a multidisciplinary team environment; Ability to maintain accurate records and use client databases and Microsoft Office systems; Must obtain and keep a current Working with Children Clearance (WWCC) and a satisfactory national Criminal History Check; Must obtain and maintain First Aid and CPR certification; Possess a current 'C' Class NT Drivers Licence

Nice to have

Ability to speak one or more local Aboriginal languages; Tertiary qualification in social work, community services, psychology, or a related field; Experience managing crisis accommodation or shelter services

Benefits

Salary Packaging up to $15,899 per annum tax-free as a fringe benefit (conditions apply); Superannuation 12%; 6 weeks annual leave per annum plus 17.5% leave loading; Personal/Carer's Leave 15 days per annum; Equipment supplied: Laptop, Mobile Phone, Uniforms; Time off in Lieu of Overtime; Travel Allowance; Annual individual training allowance; Paid parental leave applicable to Primary or Secondary Carer (6 weeks paid after 12 months service); Study Leave; Wellbeing leave - monthly