Crisis Intervention Specialist I - Telephone Response

The Crisis Intervention Specialist I - Telephone Response is responsible for answering the 988 Suicide & Crisis Lifeline and providing telephone-based support to individuals experiencing emotional or behavioral health crises. This position assesses caller needs, offers crisis intervention and de-escalation support, and connects individuals with appropriate community resources and referrals as needed.

Responsibilities

Answer the 988 Suicide & Crisis Lifeline; Provide telephone-based support to individuals experiencing emotional or behavioral health crises; Assess caller needs; Offer crisis intervention and de-escalation support; Connect individuals with appropriate community resources and referrals as needed

Requirements

Bachelor's degree with major coursework in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, education or a related field; Be a registered nurse; High school diploma or equivalency and 12 semester credit hours in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education or related field; High school diploma or equivalency and 3 years of mental health direct care experience in public or private human services with employment as a mental health staff person prior to 1/1/92; Consumer or family member with 1 year of experience as an advocate or leader in a consumer or family group and high school diploma or GED; Current CPR Certification