CRM Account Executive – State Government

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

As a member of our CRM Sales team, you will play a key role in our future success. CRM & Industry Solutions is a rapidly growing focus area for ServiceNow, and you will help drive that growth with support from the business unit and executive team.

ServiceNow is seeking a CRM Account Executive who is a customer-facing domain expert and creates innovative business solutions with our customers. You will oversee market success for ServiceNow’s CRM & Industry solutions. These products are built on our market-leading Service Management platform and give enterprises a single source of truth, so processes run on consistent information.

What you will do

The CRM Account Executive builds client relationships while meeting quarterly and annual sales quotas in an assigned territory.

How you work

You are a go-getter and a hunter who creates new opportunity rather than waiting for it. You are comfortable picking up the phone to open doors, and you bring original ideas and a point of view to every account. You are a creator, not an aggregator: you build the pipeline and the strategy yourself instead of simply collating what others hand you.

Responsibilities

Develop a sales strategy for your territory, including a target prospect list and regional sales plan; Arrange and lead initial executive and CxO discussions and positioning meetings, working closely with your Solution Consulting counterpart to deliver “art of the possible” demonstrations of ServiceNow’s CRM solutions; Manage the sales process through to opportunity close; Manage ongoing accounts to ensure customer satisfaction and identify additional revenue opportunities; Support regional ServiceNow partner channels to deliver an effective customer experience; Use internal tools to manage leads and produce accurate forecasts, territory plans, and goals; Research prospects and accounts using CRM data, social media, search engines, and AI tools; Occasional travel for training or meetings may be required

Requirements

Demonstrated ability to apply AI to work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, or assessing AI’s impact on your function or industry; 12+ years in sales, with a record of winning new business for enterprise-class customer experience or other business solutions; Experience selling to public sector customers; Advanced knowledge of sales force automation, customer service management, enterprise resource planning, or other business application technologies is ideal; Experience managing short and long complex sales cycles; Strong understanding of business sales processes; Bachelor’s degree in business, marketing, or a related discipline, or equivalent experience