Customer Advocate

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

Requirements

Excellent active listening and problem-solving skills; Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone; A genuine passion for improving the lives of others; High school diploma or equivalent (Bachelor's degree preferred); Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field; Proficiency with various web-based platforms and tools; Strong attention to detail and organizational skills; Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote

Nice to have

Experience in healthcare, insurance, social work, or mental health; Familiarity with medical terminology and health benefit plans; Proven success in remote customer facing role, especially in complex, high-volume environments

Benefits

Competitive compensation and comprehensive benefits; Opportunities for professional growth and development; Comprehensive 7-week orientation with full training and ongoing support; Bonus opportunities; 100% remote work opportunity