Customer Care Representative

As a Customer Care Representative, you'll become an integral part of a dedicated team, serving as the front line of communication between Greene King and our valued customers. Taking charge of addressing inquiries, resolving concerns, and delivering tailored solutions, you'll be a vital guardian of customer happiness. Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality.

Responsibilities

Uphold exceptional customer service levels both internally and externally; Efficiently handle communications (phone and email) from both internal and external customers; Oversee and resolve reported incidents via the Quest system within established timelines; Prioritise prompt call answering and foster relationships with customers to gather feedback for continuous service improvement

Requirements

Motivation and drive, putting the customer first, offering practical solutions and sharing new ideas; Past administrative experience with solid computer skills, especially Excel and Outlook; Ability to solve problems whilst collaborating effectively with others in a team; Demonstrates steady resilience and an optimistic mindset, ensuring the successful accomplishment of tasks and goals

Benefits

Competitive salary; Pension contribution; Chance to further your career across well-known brands with apprenticeship and training and development at each level; 33% discount for you and 15% for your loved ones on all brands; Free employee assistance program (mental health, well-being, financial, and legal support); 50% discount for you and 25% for your loved ones at Greene King Inns and hotels; Refer a friend bonus of £1,500 when a referred candidate is placed; Wagestream access to wages before payday; Retail discounts including up to 30% off at Superdrug and exclusive discounts with Three mobile; Option to work from home up to two days per week after training