Customer Engineer

As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You'll leverage your expertise in CX, call center infrastructure, chat platforms, AWS, and automation while collaborating closely with Solution Architects to ensure seamless integrations with customer systems. This role requires strong software engineering skills, domain expertise, and the ability to manage multiple projects simultaneously. You'll work closely with our Customer Success team, removing technical barriers and driving value for our customers through real-time coaching and agent efficiency tools. You'll also contribute to shaping our land-and-expand sales strategy as we continue to grow rapidly. Join our dynamic team of AI and ML experts and help transform the future of work with Cresta's innovative solutions.

Responsibilities

Execute on integration design and project plan created by IMs, SAs and other stakeholders; Design, build and deploy applications using Cresta SDKs, libraries and APIs; These applications will be integrated with contact center chat or phone platforms; Participate in testing, troubleshooting and maintenance of Cresta products; Partnering with the Customer Success Manager (CSM) to triage and resolve technical issues, while also facilitating collaboration with the engineering team to ensure successful technical outcomes

Requirements

Strong software engineering skills; Domain expertise in CX, call center infrastructure, chat platforms, AWS, and automation; Ability to manage multiple projects simultaneously; Hands on experience in Go, Python and Javascript; Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon; Ability to use APIs and SDKs to build value added solutions; Experience with AWS and Git; Think big, deliver simple; Able to forge strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems

Nice to have

Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc.

Benefits

Comprehensive medical, dental, and vision coverage; Paid parental leave for all new parents welcoming a new child; Remote work setup budget; Monthly wellness and communication stipend; 20 days of vacation time