Customer Onboarding Manager - DACH

Responsibilities

Be the face of Insider One to our clients and the bridge between their needs and our technology; Help clients understand their needs and which features and products best match their goals and expectations; Make sure clients are utilizing our technology at their best by monitoring and facilitating adoption; Work with engineers, developers, and product specialists when required to ensure full tech support; Develop and maintain key account plans that identify opportunities to boost the value we add to clients’ organisations; Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create a bigger impact; Establish a trusted adviser relationship that ensures customers’ overall satisfaction with services and technology; Plan strategies to help customers meet their objectives, prioritising and driving resolution of escalated customer issues; Bring new product ideas and help shape the product roadmap

Requirements

Previous work experience in customer-facing roles, such as customer success, project management, or strategic consulting; Solid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills; Self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients; Cherish one of our core ethos: care; You’ll need to care for our clients and make sure they feel at home with our products and our assistance; Superior project and time management skills; Passion for testing, measuring, and improving outreach and follow-up effectiveness; The ability and flexibility to work in a fast-paced startup environment; Strong communication skills in both English and German

Nice to have

A keen eye for detail is a plus!

Benefits

Be part of a diverse team with 50+ nationalities; Internal trainings covering AI fundamentals, coding, foreign languages, and personal development skills; Access to Spotify, LinkedIn Learning, Blinkist, and MasterClass; Eligibility-based ESOP shareownership; Referral bonuses; Opportunities to give back through volunteering and social impact projects; Global retreats and team-building activities