Customer Onboarding Manager

As Customer Onboarding Manager, you'll guide our customers step by step in switching from their current way of working to Qargo, ensuring a smooth transition, strong user adoption, and real impact on their daily operations. You'll be their trusted advisor, helping them optimise their workflows while acting as the bridge between customers and our internal teams. This is a hybrid working role based in Chicago, with regular (weekly) travel to customers across the country.

Responsibilities

Guide customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare; Analyse customers' current way of working, e.g. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup; Configure the platform and deliver hands-on training to customers so they can confidently work in Qargo from day one; Act as the main point of contact during implementation, checking in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform; Support pre-sales by analysing potential client needs and providing technical input during demos; Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise the solution; Travel regularly across the country to meet customers

Requirements

An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS; Or experience implementing complex SaaS solutions and an interest in logistics operations; A self-starter who takes initiative and enjoys variety in their work; Strong communication skills with both technical and non-technical audiences; English is a must; Customer-focused and passionate about delivering the best possible customer experience; Proactive, organised, and flexible, thriving in a fast-paced, scaling environment; Valid driver's license needed for customer visits; Regular travel within the US required

Nice to have

Spanish is a big plus

Benefits

A competitive salary package; A role with real responsibility, ownership, and impact; The chance to be part of the Dream Team, with opportunities to grow alongside Qargo as it expands across the US; A flexible and trust-based working environment