Customer Research Advisor

Dscout is building a UX research platform used by major brands. The Customer Research Advisor will join the Customer Experience and Research (CXR) team, working with Lead Research Advisors and Dscout clients to help them use the platform to design, recruit and field research projects, and will act as a customer advocate internally.

Responsibilities

Act as a true Dscout expert to train and educate clients on features and functionalities; Provide specific recommendations for clients' research design on Dscout; Assist in running clients' research projects on Dscout including planning, designing, recruiting, fielding, analysis, and client engagement; Assist in the creation of training and educational materials; Assist with billing and other administrative processes for clients; Provide support and guidance to research participants to ensure the information they share is helpful and that they enjoy participating; Act as a customer advocate by sharing client feedback internally to continuously improve Dscout's product offerings; Collaborate with Lead Research Advisors and Dscout clients to design, recruit and field research projects

Requirements

BA/BS in design research, psychology, anthropology, sociology, market research, or a related field (or equivalent work experience); 1 - 4 years of professional experience (non-internship experience); 2 - 4 years of client facing or similar experience; Strong track record with client-facing responsibilities, with experience in client service and client relationship management; Strong track record of interpreting clients' needs and meeting or exceeding their expectations; Strong project and time management skills; able to simultaneously manage multiple projects across multiple stakeholders; Established knowledge of and passion for user research, UX and/or consumer research; Interest or experience in conducting qualitative analysis; Naturally able to strike a balance between friendly and professional in communications; Able to work both collaboratively and independently; Flexible and eager to learn new things each and every day; Genuinely interested in research and technology; Curious and empathetic to others' needs and circumstances; Highly organized, efficient and detail-oriented; YOU MUST RESIDE IN CHICAGO, AUSTIN OR SAN FRANCISCO

Nice to have

MA/MS in design research, psychology, anthropology, sociology, market research, or a related field; Interest or experience in conducting qualitative analysis; Genuinely interested in research and technology

Benefits

Strong and competitive compensation package with a built-in bonus and equity program; Progressive benefits package for employees and dependents, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match; Education stipend; Remote work stipend